Privacy Policy & Store Policies
Your privacy and satisfaction are our top priorities
Last updated: January 25, 2026
Privacy Policy
1. Information We Collect
At A&T Jewels, we collect information that you provide directly to us when you:
- Create an account or make a purchase
- Subscribe to our newsletter
- Contact us for customer support
- Participate in surveys or promotions
This information may include your name, email address, phone number, shipping address, payment information, and any other information you choose to provide.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Send you marketing communications (with your consent)
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our website and conducting our business
- With payment processors to complete transactions
- With shipping companies to deliver your orders
- When required by law or to protect our rights
- In connection with a business transfer or merger
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Withdraw consent for marketing communications
To exercise these rights, please contact us at hello@agemcollection.com
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but this may affect website functionality.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
A&T Jewels
Email: hello@agemcollection.com
Store Policies
Return / Exchange Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer the following options:
- 7-Day Return Policy: You can return items within 7 days of delivery for a full refund.
- 30-Day Exchange Policy: Exchange is possible within 30 days of purchase for items of equal or greater value.
- Items must be in original condition, unworn, and with all tags and certificates attached.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- To initiate a return or exchange, please contact us at hello@agemcollection.com
Warranty & Authenticity Guarantee
We stand behind the quality and authenticity of every piece in our collection:
- Authenticity Guaranteed: All our gemstones and jewelry are 100% authentic and verified.
- Certificate of Authenticity: Every purchase comes with a certificate of authenticity that verifies the quality and origin of your gemstone.
- Our expert gemologists carefully inspect and verify each piece before it reaches you.
- If you have any concerns about authenticity, please contact us immediately, and we will investigate and resolve the matter.
- We offer a lifetime authenticity guarantee on all our products.
Shipping Details
We strive to deliver your precious items safely and promptly:
- Delivery Time: 3-5 business days from the date of order confirmation.
- Shipping Charges: PKR 200-500 depending on the size, weight, and destination of your order.
- Free shipping available on orders above RS 200.
- All items are carefully packaged with secure, protective materials to ensure safe delivery.
- You will receive a tracking number via email once your order ships.
- International shipping available - please contact us for rates and delivery times.
- We use trusted courier services to ensure reliable and secure delivery.
Need More Information?
If you have any questions about our policies or need assistance with your order, our customer service team is here to help.